TERMS AND CONDITIONS OF SALE www.cledepeaubeaute.it

 

Applicable as from January 1^st, 2026.

 

These general terms and conditions of sale (the “T&Cs”) constitute a contract between (a) the company BEAUTE PRESTIGE INTERNATIONAL SAS whose trading name is SHISEIDO EMEA, exclusive distributor of the CLE DE PEAU BEAUTE brand in Europe  (“SHISEIDO EMEA”, “we” or “us”) and

(b) any person (the “Customer” or “you”) wishing to purchase cosmetics products, accessories, and/or any other type product developed under the CLE DE PEAU BEAUTE  brand (the “Products”) via the www.cledepeaubeaute.it e-commerce web site (“the Site” ).

 

Throughout these T&Cs, the Customer and SHISEIDO EMEA shall be referred to jointly as the “Parties”, and individually as a “Party”.

 

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BEAUTE PRESTIGE INTERNATIONAL whose trading name is SHISEIDO EMEA is a société par actions simplifiée with a share capital of 32.937.216 euros, registered with the Companies Registry of Nanterre under number 379 445 984 and with headquarters located in 57 rue de Villiers, 92200 Neuilly-sur-Seine. Phone: 01 86 76 50 00.

 

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PLEASE CAREFULLY READ THESE T&CS BEFORE YOU USE THE SITE OR PLACE ANY ORDER FOR A PRODUCT.

Please note that the Products are sold through a selective retail network and are solely destined for the Customer’s own personal use. We will be entitled to refuse any order that does not clearly correspond to a retail sale.

Moreover, Customers are hereby informed that they may not order more than five (5) Products with the same reference. Orders exceeding the abovementioned quantity will be automatically rejected.

The Customer’s access to the Site is also governed by the Terms of use of the Site as well as by the Privacy Policy, both of which are accessible on the Site.

 

By using the Site or placing an order for any Products on the Site, you acknowledge you have read and accepted these T&Cs without reserves. No signature on the part of the Customer shall be required for this agreement to be valid. If you do not agree to these T&Cs you must not use the Site or purchase any Product.

If you place an order of product(s) on the Site, we recommend you to save these T&Cs.

You may record or print out these T&Cs, provided that they do not modify them without our prior written agreement. Any terms which a Customer may provide or attach to any order shall have no effect unless agreed in writing by us.

None of the special terms and conditions featuring in the documents issued by the Customer (including their orders) may take precedence over these T&Cs without our prior express consent.

ARTICLE 1: SUBJECT-MATTER

 

These T&Cs set out the terms and conditions governing our online sale and delivery of the Products to the Customer, as well as the respective rights and obligations of the Parties arising from the online sale of the Products that are offered on the Site.

They set out for instance all the steps that must be taken to place an order.

 

ARTICLE 2: PRODUCTS

 

2.1. Product Description

 

The Products available to purchase on the Site and their detailed descriptions (in the form of product data sheets) are shown on the Site to enable potential Customers to obtain information about the key characteristics of the Products that they wish to buy before placing an order.

We will use its reasonable endeavors to ensure that the visual depictions of the Products shown on the Site constitute faithful reproductions of the original Products. Nevertheless, given that we do not have full control over the colour rendering properties of the Customer’s computer hardware and software, we cannot be held liable for any inaccuracy of the photographs featuring on the Site.

For any question or advice concerning the Products and their use, please contact our Customer Service.

 

 

2.2 Products Availability

 

2.2.1. The Products we sell are those featured on the Site on the day on which the Customer accesses the Site, subject to availability.

We will use its reasonable endeavors to report any permanent or temporary unavailability of its Products on the Site’s information page describing each Product or at the time when a Customer places their order.

 

2.2.2. Despite our vigilance, should a Product that is ordered not be available at the time of sending the order (such as due to a stock outage or if we no longer sell the Product), we will have to cancel the Order in its entirety and will inform the Customer of such  as soon as possible by e-mail.

This notification may be issued at any point in time between the approval of the order and its shipping.

Should the bank account / bank card of the Customer already have been charged at the time of the cancellation, we undertake to refund the entire value of the order to the Customer as soon as possible directly to the bank account / bank card that was used to pay for the order within maximum 14 days.

Customer may place a new Order with the available Products.

Unavailability of  free gifts or gift with a purchase will not result in the cancellation of an order.

 

ARTICLE 3: PRICES

The prices of the Products shall be firm and shall be quoted in euros. The applicable prices shall be those that are displayed on the Site at the time when the Customer places its orders.

We reserve the right to modify the prices at any time and without prior notice. However, the Products will be invoiced to the Client at the price applicable at the time when the order has been placed.

Prices for Products are quoted including all taxes, excepted delivery costs. Delivery cost, (including any customs duty and other taxes and levies linked to the delivery)  shall be listed separately in the Cart and shall be set out on the order summary prior to final approval and purchase by the Customer. All cost shall be set out  in the order confirmation e-mail sent subsequently to the Customer.

The total price stated in the order summary and in the order confirmation e-mail covers all of the moneys billed to the Customer, including all applicable VAT, taxes and levies, delivery costs and customs duty.

Any change in the statutory rate of VAT shall be reflected in the prices of the Products featuring on the Site, as of the date the new rate comes into effect.

Should the Customer use a bank card tied to an account denominated in a currency other than the euro, the Customer’s bank may charge currency conversion costs and bank costs, which must be borne in full by the Customer.

Prices charged will normally be verified as part of the order confirmation. In case of an error in the price quoted for the Products at the time of the order, should the quote price be significantly low in comparison to the correct price, we will contact you to give you the option to either maintain your order while paying the right price, or to cancel your order.

 

 

 

ARTICLE 4: ORDERS

4.1. Placing An Order

 

To place an order on the Site, you must be at least 16 years-old, have the legal capacity to be bound by these T&Cs and hold a payment method as defined in article 4.1 below.

You will be guided to follow a series of straight-forward instructions featuring on the Site:

1) Select a  Product and  add it to the shopping bag by clicking on [ADD TO CART] located beside each Product shown;  to access the content of your shopping cart please click on the [SHOPPING CART] icon at the top right-hand corner of the screen.

The shopping cart shall then be displayed on screen, showing all the items it contains, the total price to be paid, as well as the product reference, picture and quantity of the Products you have selected, the total price of the order and an estimate of the delivery costs which shall be confirmed at the next step of the order, depending on the country of delivery selected by the Customer.

You may modify your order at any time before payment. The sum total value of the order shall then be recalculated automatically.

Finally, the Customer may also select free samples or gifts, insert a promotional code, contact the customer service or subscribe to the newsletter.

You have as well the possibility to login to your account or to continue as a guest.

If You benefit from a promotional code, please insert it at this stage before validation of the order in the [DISCOUNT CODE].

At this stage, You will need fill the order details:

-  personal information, delivery and invoicing address;

- shipping options

- payment method and details.

You must provide an address to which deliveries may be made during working hours, Monday to Friday, as well as your full name and e-mail address;

Once the Customer has finished selecting the Products, the Customer may order them from the shopping bag by clicking on the [PLACE MY ORDER] button.

2) A summary of the order will then be displayed on the right-hand side of the screen, reiterating all the information concerning the order, including the type, quantity and the price of the Products, the sum total payable for the order (including delivery costs), your contact details, the delivery address and the billing address.

We shall not be liable for a failure to deliver in the event of erroneous or incomplete delivery information provided by the Customer.

You will be invited to check the summary of the order reiterating all the information concerning the order, including the type, quantity and the price of the Products, the sum total payable for the order (including delivery costs), your contact details, the delivery address and the billing address.

You will be able to change the content of your order and/or your contact information either by clicking on the CLE DE PEAU BEAUTE  logo in the Site’s header, then repeat the steps described above.

Before clicking on the [PAY NOW] button, you will be prompted to read and accept these T&Cs by ticking the appropriate box.

Once the Customer accepts these T&Cs by ticking the box, and clicks the [PAY MY ORDER] button, the Order Confirmation page shall be displayed. The data gathered by us shall be used as evidence for all the transactions performed with you.

Please not that once the order and payment confirmed by clicking on the [PAY NOW] button, you will no longer be able to modify or cancel your order, the sale will be final and shall be paid in full (subject to the Customers’ right to withdraw in keeping with the terms of article 6 of these T&Cs and Customers' statutory rights).

Once the order has been confirmed and paid by Customer, an order summary will be displayed on with the order number

 

4.2. Order Confirmation

 

Once the order has been confirmed by the Customer and the payment has been approved by us, an order  confirmation email summarizing the details of the order and the order number will be sent to Customer (the “Order Confirmation”).

The total amount of the order (including any delivery costs) will be taken at the moment of shipment of the order. The Customer shall thereupon receive an e-mail confirming the shipment of the order.

The invoice will be available in the customer account on the Website and via  the "Order status" section by entering the order number and the email address used when placing the order.

I You need information regarding the status of you order, please log into your account to follow the order status or contact our Customer Service in case of  problem.

 

4.3 Order Evidence

 

Customers are advised to register and  keep their Order Confirmation  and number, as well as these General Sales Terms for their records.

We and the Customer hereby agree that the information contained in electronic messages sent by e-mail and in the automatic archiving systems used by the Site shall have evidential value between the Parties, for instance regarding the nature and the date of an order. In accordance with the standard rules of law, the Customers may access the electronic contract formed between them and the seller. To do so, they should contact our Customer Service through the contact form, stating all the information needed for the procedure, and in particular their contact details and the order number.

In general, we recommend that Customers keep a copy of all the e-mails concerning their orders. The Customer is hereby informed that e-mails shall be sent to the e-mail address provided by the Customer. Order information will be however made available to the Customer immediately upon receipt of a request sent by the latter through contact form.

 We shall not be liable in case of a typing error in the e-mail address provided by the Customer resulting in the Order Confirmation e-mail not being received.

 

ARTICLE 5: TRANSFER OF RISKS

Product(s) ordered remains our property until the Customer shall have paid the full price thereof and all related costs, including the delivery costs.

Risks linked to the Products (such as the risk of loss, theft or damage) shall be borne by the Customer at the time the Customer or a third party designated by the Customer takes physical possession of the Products.

 

ARTICLE 6: PAYMENT

6.1. Payment Methods

 

Payment must be made in Euros and will be debited immediately when placing the order on the Site. One of the methods of payment detailed below may be used. Any other method of payment shall not be accepted.

Payment method may be updated at any moment on the Site. We make our best efforts to update these T&Cs as soon as possible, please refer to the FAQ section of the Site:

 

Via Credit card (Visa, MasterCard, American Express),

Customer undertakes to pay using only bank cards that it hold personally and that bear its name (family name and first name).

Should a Customer use a bank card tied to an account denominated in a currency other than the euro, Customer’s bank may charge currency conversion costs and bank costs, which shall have to be borne by Customer in full. Should Customer decide to return the Products, these costs shall not be refunded.

You hereby warrant to us that you hold all the requisite authorizations to use your chosen method of payment at the time of the approval of your order.

We shall have the right to cancel an order which has not been paid in full and the Customer shall be informed of this by e-mail.

 

6.2 Secure Transactions

 

6.2.1 The order transaction shall be performed in conformity with all applicable banking security standards.

We use the  secure payment platform called ADYEN. This service incorporates the SSL3.0  security standard (Confidential data is encrypted on the server and is not transmitted to the CLE DE PEAU BEAUTE computer server at any time).

In order to ensure the security of payments by bank card on the Site, Customer must disclose to us the security code (CVV) shown on the reverse of the bank card that it uses to pay for its order.

The Customer’s bank card shall then be debited after checking that their order meets all the terms of these T&Cs, and that the item(s) ordered are available, at the time when the order is shipped.

6.2.2 As part of the ongoing campaign against fraud over the Internet, information concerning a Customer’s order may be transmitted to any third party that is duly empowered by law to check the identity of the Customer, the validity of the order, the payment method used and the planned delivery.

In the event of fraudulent use of the Customer's card, the Customer is invited to contact our Customer service through the contact form immediately after the use of the card.

Pursuant to security checks, we reserve the right to request a photocopy of the identity card of the Customer and/or proof of address, in order to check the identity of the holder of the card used for payment. Customers shall have a right to access, object, amend and delete their personal data that is held by us. Customers shall also have a right to restriction of the processing and data portability. To learn more about these rights and how to exercise them, please ready our Privacy Policy available on the Site.

Should the Customer not respond to our request for additional information within fifteen (15) days, the suspicious credit card order shall immediately be cancelled, and the bank account that was debited at the time of placing the order shall be refunded as soon as possible.

ARTICLE 7: DELIVERY AND RECEIPT

7.1. Delivery Terms and Costs

 

The Products that are ordered may only be delivered in :  Italy.

Once the order has been prepared, it will be dispatched to the postal address provided by the Customer upon placing the order and mentioned on the Order Confirmation.

An e-mail will be sent to the Customer when the order is dispatched. Customer is advised to register or keep copy of this e-mail in order to track its order.

You will have the possibility to monitor the progress of your delivery on the Site by clicking on the “My account” link at the top of the screen, and keying in the e-mail address and password that they provided at the time of placing the order, or via track order.

Delivery costs and timescales as of the dispatching of the order:

Delivery terms may be updated at any time. We make every effort to update these T&Cs as soon as possible. Please also refer to the FAQ section of the Site.

	Standard delivery	Pick-up Points
Preparation time	Order prepared within 24 to 48 hours*
Delivery times (excluding preparation time)	3 working days*	2 - 3 working days*
Delivery costs	Free	Free

* Timescales are indicative only and do not take into account the time needed to process your order.

 * Any order placed before noon may be processed within the following working day (“Working Day”: from Monday to Friday excluding public holidays), depending on the transportation mean selected during the payment.

 In case of peak periods, the delay to process the order may be extended.

Given that the orders are delivered by a third party service provider, we hereby disclaim to the fullest extent permitted by law, all liability for the delayed performance or the improper performance of this obligation if this arises from the Customer’s own fault or from the unpredictable or impossible to prevent acts of a third party to the contract or from force majeure.

7.2 Late Delivery

 

You must inform us about any delay in the delivery of their orders as soon as possible by contacting the Customer Service through the contact form or by email  contact@cs.cledepeaubeaute.it in order to enable us to take the requisite steps with the postal or courier services involved.

No partial deliveries shall be performed.

7.3 Reception

Each delivery shall be deemed to have been performed once the Customer or a third party designated by the Customer has taken physical possession of the Product(s), with signature of the delivery note where available.

It is the Customer’s responsibility to check that the Products that are delivered comply with the order and are in good condition when they are received.

In case of damaged or missing items, Customers must promptly notify their reservations (both quantitative and qualitative) fully and accurately to the carrier, on the carrier’s form where available, and providing a reasonable level of detail.

In any case, the Customer shall also promptly contact the Customer Service through our contact form or by email contact@cs.cledepeaubeaute.it.

Any claim raised in a way that does not comply with the requisite form, shall be rejected.

 

ARTICLE 8: RIGHT TO WITHDRAW AND RETURN POLICY

8.1. STATUTORY RIGHT OF WITHDRAWAL

In accordance with the provisions of French and European regulations, you benefit from the right to withdraw your order and return the Product(s) if they do not satisfy you (excluding products personalized, unsealed or opened or damaged in accordance with the legal provisions in force). 

You can exercise your right of withdrawal under the following conditions:

1.                   Your decision to withdraw must be notified to us within a maximum period of (14) working days from the day of receipt of your order,

2.                   The products must be returned within maximum fourteen (14) working days from the notification of your withdrawal, complete, new and unused, in perfect condition and in their original packaging.

Products that may have been personalized, unsealed, opened or damaged are not eligible for return in accordance with the legal provisions in force, in particular for hygiene reasons.

 

You can notify your decision to withdraw:

1.                   By following the online procedure described in Article 8.3 below, 

2.                   Or by an unambiguous written statement, or by using the form in appendix, preferably through the Contact Us form or to the address mentioned below. In this case, you will be responsible for the return shipping costs.

 

8.2 Cost of Returning The Products

 

The costs of returning the Products shall be borne by SHISEIDO EMEA save where the Products are returned according to the statutory guarantees. In any other case, the costs relating to the return of Products shall be borne by the Client.

In any case the order number shall be indicated in the parcel to ensure the good process of the return.

 

8.3 Online declaration and return process

 

If you are not entirely satisfied with your order, you can initiate a return request up to 14 working days after receiving the Products and ask for a refund. The money shall be refunded through the same payment method as the one used for the order. You must return the Products in their original condition within 30 days from receipt of the order.

To do this, we invite you to:

• contact the Customer Service team through our contact form or by email contact@cs.cledepeaubeaute.it.
• you can also make a return request directly on the Site.

The order number must be indicated in the package for the proper processing of your return.

 

The steps to be followed in order to return a Product are the following:

 

• Print your return form available in your client account. This form is mandatory to ensure return processing. No return can be treated without this document.
• Give the parcel to the Post office of your choice. The costs relating to the return of Products shall be borne by SHISEIDO EMEA.

 

The Products shall be returned at the following address:

Bigblue Log Evreux|Retours CLED

ZAC Multi-site Long Buisson 2

Rue Rolland Garros

27930 GUICHAINVILLE, FR

 

Exclusions: the Product(s) have been unsealed or opened by the Customer or the Product(s) personalised on request cannot be returned for hygiene reasons (which is particularly the case for cosmetic products) and will not be subject to any refund.

Proof of Postage: Please ensure that you obtain proof of postage when you return the products to us. We advise you to keep your proof of postage in the unlikely event that we do not receive the returned package. We cannot accept any responsibility for products lost in transit.

As soon as we have received the returned Products and after checking that they are in perfect condition, we will proceed with the refund of your purchase

If the returned Products do not meet the refund criteria described below, the refund will not be possible.

 

8.4  Refund Process

Subject to the satisfaction or the return conditions described above, You will be refunded the price effectively paid in full (subject to any deduction the we are entitled to make as set out herein and in particular in the “Exclusions” section), including the cost of standard delivery. If the entire order is returned.

Moneys will be refunded using the same method originally used by you to pay for your purchase and within fourteen (14) days maximum following our receipt of the returned Products or, if earlier, the day on which  we receive evidence that you have returned the Product(s) to us.

 You will receive a notification from our Customer Service team by e-mail informing you about the completion of your refund.

Our returns policy only applies to purchases made online on the Site. We are not able to accept returns of Products bought in a partner store.

 

ARTICLE 9: STATUTORY WARRANTIES

9.1 Legal Guarantee of Conformity and Guarantee Against Hidden Defects

For any purchase made on the Site, the Customer benefits from the legal guarantee of conformity (Articles L217-3 et seq. and Articles L. 224-25-12 et seq.  of the Consumer Code) and  the  guarantee against hidden defects (Articles  1641 to 1649 of the Civil Code), allowing the Customer to return Products delivered as defective or non-compliant. In case of non-conformity, make-up product, defective product, please contact Customer Service, or send a message through Contact page or by email contact@cs.cledepeaubeaute.it

When acting under a legal guarantee of conformity within the meaning  of Articles L217-3 et seq. and Articles L. 224-25-12 et seq. of the Consumer Code, the Customer:   - has a period of two years from the delivery of the property to take action; - may choose between repair or replacement of the goods, unless one of the methods entails a cost that is manifestly disproportionate to the other method taking into account the value of the goods or the extent of the defect, in which case the trader is required to choose the least expensive method; - is exempt from providing proof of the existence of the lack of conformity of the Product during the 24 months following the delivery of the Product. The legal guarantee of conformity applies independently of any commercial guarantee granted. When the Customer implements  the warranty against hidden defects of the item sold within the meaning  of Articles 1641 to 1649 of the Civil Code, the Customer may choose between: 1.                    Cancellation of the sale 2.                   or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

 

9.2 Disclaimer of Warranties

Products modified or repaired by the Customer as well as Products damaged due to misuse will not be covered by the warranties.

 

ARTICLE 10: LIABILITY IN RELATION TO THE SITE

We hereby disclaim liability for any inconvenience or damage arising from the Customer’s use of the Internet network, such as breakdowns of the service, external intrusions or the presence of computer viruses and unavailability of the Site due to maintenance operations, technical failures, force majeure events or any other circumstance beyond our control.

We shall not be liable for non-substantial mistakes

We shall not be liable if the customer service is unavailable due to events beyond our control, including in case of a technical failure, interruption of the telephone or internet networks, equipment failure etc.

Without prejudice to the other dispositions of these T&Cs and in particular section 9 on Statutory Warranties, we shall only be liable in case of a proven fault attributable to us and shall in any case be limited to direct damages.

The foregoing limitations of liability shall apply to the fullest extent permitted by applicable law and without prejudice to your rights as a consumer.

 

ARTICLE 11: CAPACITY

All Customers must be at least 16 years old and have the capacity to be bound by these T&Cs to place an order on the Site. 

 

ARTICLE 12: PRIVACY

Our Privacy Policy, which is available on the Site, forms part of these T&Cs. The Privacy Policy describes how we process the Customer’s personal data it collects or which the Customer provides when placing an order on the Site.

 

ARTICLE 13: FORCE MAJEURE

Neither Party shall be liable for the non-performance or improper performance of their obligations if this is due to an act of God or to the occurrence of an event constituting force majeure, as defined by case law, or for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control. Whichever Party is affected by these events must inform the other Party as soon as possible and in any event within five (5) working days following the occurrence of the event in question. The Parties shall consult one another as soon as possible in order to work out what to do about the order throughout the duration of the force majeure.

Should the force majeure last for more than one (1) month, each Party shall be entitled to terminate the agreement by registered letter with acknowledgment of receipt sent to the other Party, and VENDOR will refund any moneys paid by the Customer in connection with that order.

 

ARTICLE 14: SEVERABILITY

Should one or more of the provisions of these T&Cs be considered invalid or be declared as such in application of a law or a regulation, or pursuant to a final ruling by a court or authority that has jurisdiction, the other provisions shall remain fully valid.

 

ARTICLE 15: LACK OF AN IMPLIED WAIVER

If either you or we do not enforce any part of these T&Cs, that party is not prevented from enforcing that part of these T&Cs at any other time.

 

ARTICLE 16: HEADINGS

In case of differences of interpretation between any of the titles of the articles and chapters and any of the actual terms of these T&Cs, the titles shall be deemed to be null and void.

 

ARTICLE 17: MAKING CHANGES TO THESE T&CS

We shall be entitled to modify these T&Cs at any point in time. Any new version of these T&Cs shall be mentioned on the Site. The version that is published online on the Site shall always take precedence over all the other versions of these T&Cs. However, the applicable T&Cs are those accepted by the Customer at the time of placing the order.

ARTICLE 18: INTEGRAL NATURE OF THIS AGREEMENT

These T&Cs and the order summary sent to the Customer shall form a contractual whole comprising the entire agreement between the Parties.

 

ARTICLE 19: LANGUAGE

These T&Cs of the Site are here by drawn up in English and Italian.  The content of the Site is accessible in English and Italian.

 

ARTICLE 20: APPLICABLE LAW – SETTLEMENT OF DISPUTES

These T&Cs and the orders placed by the Customers shall be governed by French law, subject to any mandatory rules of law of the Consumer’s place of residence.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, SHISEIDO EMEA is a member of the Médiateur du e-commerce de la FEVAD (Fédération du e-commerce et de la vente à distance) whose contact details are as follows : 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written demarche of the consumers towards the SHISEIDO EMEA, the Médiateur du e-commerce de la FEVAD  may be referred to any consumer dispute that has not been settled. To find out how to refer the matter of the Médiateur, click here (in French only).

Any dispute which may arise related to their validity, interpretation, or execution and which has not been settled amicably by the parties shall be submitted to the Courts of Paris (France).

 

 TERMS AND CONDITIONS OF SALE VERSION(S) :

01/01/2026 version

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APPENDIX: DGCCRF WITHDRAWAL FORM